If you are seeking a refund, you would need to place the request with your reseller since it was sold to you by them. Thank you.Īs the original transaction did not take place between yourself and LaCie, the sales contract is with yourself and your reseller (B&H Photo Video). I would really appreciate if we could work this out. After all of the tried resolutions I can’t afford to spend any more time on this issue. Thank you for the additional support information.Īt this point I would prefer to return the unit and get refunded my purchase price. Otherwise we can continue here as necessary Please be sure to refer to ticket number 103658991 when you call in. You may contact Support at (855) 588-8520 Option 2 (Mon-Fri 7:00AM-5:00PM PST Fridays closed 2PM to 2:30PM PST). I’ve really appreciated your time on this matter, but given that everything up to and including this point has failed, I believe that at this point it would be prudent to go over the matter with our Advanced Technical Support team. I’m about ready to throw in the towel on this… Help please. I open the app and it opens a webpage saying that “Local host cannot be found”. #LACIE RAID MONITOR APP UPDATE#I saw that there was a firmware update since we had last talked. The beeping never really went away but it just recently started happening more and more…. Obviously at this point I can’t return it to BH… And why do I have to contact them? They should read the ticket and get in touch with me? See below. I would think that after the second replacement drive I should have been put in touch with the “Advanced Technical Support Team”. My last interaction with them left me a little puzzled. The people helping me on the Support Ticket have been friendly and appeared to be insightful but unfortunately is hasn’t help with the problem. Sometimes I’ll wake my computer up and no BEEPS happen. And this event is a totally random from what I can tell. Now it’s not functioning, (for reasons I don’t know, other than I installed the latest version) but when I could see the drive in the Lacie Raid Manager it was saying “Adapter 0 Defective fan 0 found”. These beeps are LOUD, ANNOYING and OBTRUSIVE.) (It’s irrelevant but I work in a cube land where you can here a mouse ****. Computer wakes up, monitors come on, 5Big light blinks on the front that it’s waking up, the light goes solid blue and then about 5 seconds after the computer comes to life… 5Big light blinks red and 2-3 loud BEEPS sound off, then goes back to solid blue light. Ok, nothing strange here, wake it up by pressing the space bar. I’ll get up and go to lunch and when I come back, my computer is asleep. I’ll be trucking along just fine editing, emailing what have you. I’ve used the drive like any other person would. And now on my third replacement that was a brand new drive. After two refurbished replacement drives. I’ve reached a breaking point after 50+ interactions on a Lacie Support Ticket. Absolutely no issues from that standpoint what so ever. #LACIE RAID MONITOR APP DRIVERS#– Updated to latest versions: Lacie Raid Manager, 5Big Firmware and Drivers (un-installed/re-installed multiple times)īought a 5Big in Oct of 2014 and it has been both flawless and flawed. – Lacie 5Big Thunderbolt 2 10TB Raid 5 to 8TB (Direct connected to nMP on it’s own bus.) #LACIE RAID MONITOR APP SOFTWARE#Other than that you can also use the LACie RAID Manager software to monitor the health of the disks in the system and perform other tasks such as firmware update.– nMP (Late 2013) 3.5 GHz 6-Core, 16GB, AMD FirePro D500 3GB, OS X 10.10.1 This background process - only necessary if you're not sure if all hard drives are in good condition - didn't seem to affect the system's performance a great deal and I could also cancel it. The switch would, however, initiate a "Full background initialization" process which could take many hours to finish. ( Learn more about RAID here.) In my trial, the system could switch from one RAID to another very quickly, in a matter of a minute or so. This task took me just a few seconds.Īpart from RAID-5, you can use the 12big's HDDs in all other available RAIDs, including RAID-0, RAID-1, RAID-6, RAID-10, RAID-50 and RAID-60 in a single or multiple volumes. By default all of its drives are combined into a single RAID-5 volume and all you need to do is to format the volume before you use it, using Disk Utility (Mac) or Disk Management (Windows).
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